Refund policy

Art. 11 Right of withdrawal

11.1  If you are a consumer, you have the right to withdraw from the Product purchase contract without providing any reason and without incurring any costs other than those provided for in this article within fourteen calendar days (Withdrawal Period).

The withdrawal period expires after 14 days:

a. in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products;

b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; 

c. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.2  To exercise the right of withdrawal, you must inform the Company of your decision to withdraw before the expiry of the Withdrawal Period.

11.3  You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is submitted by you before the expiry of the Withdrawal Period. This notice must be communicated in the following manner:

Email: ferrettimyshoes@gmail.com

Please note that since the burden of proof regarding the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with you, it is in your interest to use a durable medium when communicating your withdrawal to the Company.

11.4  If you exercise your right of withdrawal, you must deliver the Product to the registered office indicated in the heading of these General Terms and Conditions of Sale.

11.5  You are responsible for the direct costs of returning the Products and for their transport.

11.6  If you withdraw from the contract, the Company will refund the Total Amount Due without undue delay and in any case no later than 14 calendar days from the day on which the Company was informed of your decision to withdraw from the contract. The refund will be made using the same payment method used for the initial transfer. If you have returned the Products using a carrier of your choice and at your own expense, the Company may suspend the refund until it has received the Products or until you have provided proof that you have returned the Products, whichever is earlier.

11.7 You are solely responsible for any decrease in the value of the goods resulting from handling the Product in a manner other than that necessary to establish the nature, characteristics, and functioning of the Product. The Product must in any case be stored, handled, and inspected with normal diligence and returned intact, complete in all its parts, fully functional, accompanied by all accessories and instruction sheets, with identification tags, labels, and disposable seal, if any, still attached to the Product and intact, not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

11.8  If the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics, and functioning of the Product, the Company reserves the right to deduct an amount equal to this decrease in value from the refund amount. The Company will notify you of this circumstance and the resulting reduction in the refund amount within 7 days of receiving the Product, providing, if the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

11.9  If the withdrawal has not been exercised in accordance with the applicable legislation, it will not result in the termination of the contract and, consequently, will not give rise to any right to a refund. The Company will notify the user within 7 (working) days of receipt of the Product, rejecting the request for withdrawal. The Product will remain at the Company's premises at your disposal for collection, which must be at your expense and under your responsibility.

11.10 If, in accordance with the law, the right of withdrawal does not apply, specific and express notice of this exclusion will be given on the Website.